What is an integration?
In an agent platform, an integration is an external system made reachable to agents — plus, critically, the subset of its capabilities that were explicitly approved.
The distinction between "connected" and "reachable" matters. Connecting a CRM does not mean an agent may do everything the CRM allows; it means a specific reviewed list of operations is available, each with its own risk level and permission requirements.
Treating integration as binary — on or off — is how teams end up granting far more authority than they intended.
An integration holds the imported definition. Actions are versioned and immutable once approved; re-importing produces new revisions for review rather than silently changing what is live.
Related terms
- OpenAPI — A machine-readable specification describing a REST API: its endpoints, parameters, schemas and responses.
- MCP (Model Context Protocol) — An open protocol for exposing tools, data and prompts to language models through a consistent interface.
- Connection — The binding between a reviewed action and a specific account on the provider, carrying a reference to a stored credential.
See it working rather than described.
The product demo runs one agent across three systems and stops at the approval gate.